Shipping & Payment

How are orders shipped?

The products can be sent to you anywhere within the Greek Territory. The products will be sent to the place you have indicated to us when you order with a transport company.

  • Athens: Flessas Transport – Tel: 24210-80141, 24210-84441
  • Thessaloniki: Kostopoulos Transport – Tel: 2421064444

How long do orders take?

KOULOSOUSAS S. VAIOS EU – ENERGY will make every effort to send you the products within 1-3 working days (Monday to Friday).

KOULOUSOUSA S. VAIOS EU – ENERGY is not responsible for delays in execution (including delivery) due to cases that can not be attributed to the fault of KOULOSOUSA S. VAIOS EU – ENERGY or due to due or due to execution. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by any party without compensation.

What is the shipping cost?

Shipping costs from transport companies to your place are calculated by them depending on the volume & weight of the products of the order. Orders over 25kg will be sent with a transport company: 4.00 €

What are the payment methods?

The payment methods that you can choose through the online store of KOULOSOUSAS S. VAIOS EU – ENERGY are:

Payment at the store upon receipt

Payment can be made by cash or card, credit or debit.

Bank transfer

Alternatively, the buyer is given the opportunity to make his purchases by money transfer – deposit in the following bank accounts:

EUROBANK

  • IBAN: GR44 0260 1590 0008 1020 0690 784
  • ACCOUNT BENEFICIARY: KOULOSOUSAS S. VAIOS EU

NATIONAL BANK

  • IBAN: GR70 0110 8580 0000 8584 4008 442
  • ACCOUNT BENEFICIARY: KOULOSOUSAS S. VAIOS EU

PIRAEUS BANK

  • IBAN: GR94 0171 2580 0062 5813 7838 124
  • ACCOUNT BENEFICIARY: KOULOSOUSAS S. VAIOS EU

ALPHA BANK

  • IBAN: GR02 0140 3110 3110 0200 2005 740
  • ACCOUNT BENEFICIARY: KOULOSOUSAS S. VAIOS EU

The name of the buyer or the order number must be indicated on the depositor details. The proof of deposit is then sent to the e-mail [email protected] .

Cash on delivery
Payment is made in cash to the employee of the transport company.
Extra charge 2.5 €

Credit card

Returns & Changes

Can i cancel my order ?

You can cancel your order at any stage of completion by calling 24210 88881 or by email at [email protected]

Can I return a product?

You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within fourteen (14) calendar days from the date you receive the products. In this case, only the direct cost of returning the products is paid by you.

What are the terms of returning / changing a product?

Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice.

For your desire to return the products you bought from our online store, you must notify us in writing at [email protected] with the subject “Order Return Application” stating the date / number of the purchase document within the above deadline. Provided that you receive a written return approval from KOULOSOUSAS S. VAIOS EU – ENERGY , the address to which the products to be returned must be: Larissis 98, PC: 383 34, Volos.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you should contact our online store immediately after delivery the same day or the next business day at 24210 88881 or email [email protected]

The provisions of the Civil Code apply to the treatment of defects or deficiencies of contracted properties in the items sold. In order for a property to be considered contracted, it must be certified as such in writing by both parties.

What happens after the return of a product?

In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your account that you will notify to KOULOSOUSAS S. VAIOS EU – ENERGY.

This Agreement covers exclusively any sale of products through the website www.energiaki.com. Any deviations from this Agreement must be confirmed by our company KOULOSOUSAS S. VAIOS EU – ENERGY in writing.
This Convention does not affect any consumer rights provided by law.